Discussions
/users/v1/users/ returning "Validation failed" error
15 days ago by Shea Marshall
I've been hitting this endpoint to create new users since Feb 2024. As of yesterday, this route has begun returning a “Validation failed” error for all my requests, even when I send known-unique data and verify that the API key I'm using works for other routes.
Here's what the response now looks like:
{
"error": "Validation failed",
"details": null,
"path": "/users/v1/users",
"request_id": "..."
}
Troubleshooting I've done so far:
Step | Result |
---|---|
Confirmed our API key is valid and works on other endpoints | ✅ |
Generated a new API key and re-tested | ✅ Still fails |
Tried multiple brand-new users with unique phone and email addresses | ✅ Still fails |
Executed the request via both our application and your API Explorer | ✅ Same failure |
Checked active user count | ✅ 1,232 active users out of 1,250 seats |
Reviewed changelog and API docs | ✅ No relevant changes found |
Confirmed no new required custom fields were added | ✅ |
Sample Request
curl --request POST \
--url 'https://api.connecteam.com/users/v1/users?sendActivation=false' \
--header 'X-API-KEY: XXXX(I have tried multiple keys)XXXXX' \
--header 'accept: application/json' \
--header 'content-type: application/json' \
--data '
[
{
"userType": "user",
"isArchived": false,
"firstName": "testing",
"lastName": "testpleasedelete",
"phoneNumber": "+14809651666",
"email": "[email protected]"
}
]
'
Recent Request IDs
Here are some of the recent failed attempts for reference:
69f090ed-f17a-474d-b844-4ef0329362f8
de0824f4-5efb-4fea-88bb-c47138dc8eca
8e161ad7-9d67-49c7-bc1c-0fb716cedcd7
6e876c81-adad-49dd-a4ca-00a4ac49ea28
5a7355ee-1e80-4f46-8841-77756858d173
Could you please help us identify which validation rule is failing? If something changed recently (e.g., schema requirements, custom field rules, or seat limits), any clarity or workaround would be greatly appreciated—we rely on this route heavily.
Thanks!